Last Updated: December 2025

At Lumini, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing Lumini’s website or using our services, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us to facilitate our window and door services:

• Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and other contact details.

• SMS Opt-In Data: If you choose to receive text messages, we collect your mobile phone number and your express consent to be contacted via SMS.

• Usage Information: We collect information about how you interact with our website, including IP addresses, browser types, device information, and pages visited.

• Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze trends, and gather demographic information.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services: To deliver the services you request, personalize your experience, and improve the quality of our products.

• Communication: To send important updates, newsletters, and marketing communications.

• SMS Messaging: To provide project updates, installation scheduling, and promotional offers to those who have provided explicit written consent.

• Protection: To detect, prevent, or investigate fraud, unauthorized access, or violations of our terms.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to keep this information confidential.

Mobile Information Sharing (Mandatory 10DLC Clause): > Notwithstanding any other provision in this policy, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

4. SMS Program Terms and Opt-Out

By providing your mobile number, you give express consent to receive text messages from Lumini Windows & Doors.

• Opt-Out: You can cancel the SMS service at any time by texting STOP to any message you receive from us. After you send STOP, you will receive one final message confirming your opt-out status.

• Help: For assistance, reply HELP to any message or contact us at info@luminiwindows.com.

• Costs/Frequency: Message and data rates may apply. Message frequency varies based on your project interactions.

5. Data Security

We implement appropriate technical and organizational measures, including restricted access and encryption, to protect your personal information from unauthorized access, disclosure, or destruction.

6. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will post revised policies on our website with the date of the last update. Your continued use of our services after changes constitutes acceptance of the revised terms.

7. Contact Us

If you have any questions or feedback about our privacy practices, please contact us at info@luminiwindows.com.